Our privacy policy

Our company, Heliotec, is the trade name of Our Company EnchantedQuest Unipessoal LDA, with company identification number (NIPC) 518061400, incorporated in Portugal, March 2024. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

What data do we collect?

Our Company collects the following data:

  • Personal identification information (Name, email address, phone number, company name, details related to appointments, files you uploaded)

  • Information about your browser, network, device, and language preferences

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

This information may also include details about your use of this website, including

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity. Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Complete our online contact forms

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email, telephone, or WhatsApp, or at trade shows.

  • Use or view our website via your browser’s cookies.

Our Company may also receive your data indirectly from the following sources:

  • Online company directories

  • LinkedIn and other professional networks

How will we use your data?

Our Company collects your data so that we can:

  • Process your enquiries or orders.

  • Email you with special offers on other products and services we think you might like.

If you agree, Our Company will share your data with our partner companies so that they may offer you their products and services.

  • We are currently in no active partnerships, but this may change in the future.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to minimise financial risk or prevent fraudulent purchases.

How do we store your data?

Our Company securely stores your data at

  • Squarespace for website content management

  • Weglot for website translations

  • Google office suite for emails, scheduling, proposals, and file storage

  • Our Customer Relationship Management software.

  • Accounting and invoicing software

All are SaaS-based tools with strong data protection security in place.

Our Company will keep your contact details (name, emails, phone numbers, address, etc.) for 7 years. Once this time period has expired, we will delete your data as part of our our annual data review and cleansing process.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

  • We are currently not in any business partnerships, but this may change in future.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: geral@heliotec.pt

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 17 April 2024.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: geral@heliotec.pt

Call us: +351 927 402 726

Or write to us at: EnchantedQuest Unipessoal LDA, Avenida Arriaga N 42-B 2 Andar N5, 9000-064 Funchal, Portugal

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: ce@heliotec.pt

Address: Avenida Arriaga N 42-B 2 Andar N5, 9000-064 Funchal, Portugal